The scary part of the "Customers of Size" policy to me was:
Why can’t a large Customer sit with a family member who doesn’t mind being encroached upon or a small child/person who doesn’t take a full seat? Open seating cannot guarantee that two people will be able to sit together. In addition, we must treat the smaller person (despite willingness or personal relationship) as a valued Customer who deserves the use of a full seat. Most importantly, we have to consider the safety aspect of the family member whose movement (especially in the event of an emergency) could be compromised if encroached on by a large seatmate.
Does that mean that they can't guarantee that my child will sit next to me??? My 5 year old? Really? I'm sorry, but that is just unacceptable. And I should *not* have to buy an extra seat if I'm sitting next to my child who only takes up half a seat. Seriously.
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Date: 2010-02-16 08:42 pm (UTC)Why can’t a large Customer sit with a family member who doesn’t mind being encroached upon or a small child/person who doesn’t take a full seat?
Open seating cannot guarantee that two people will be able to sit together. In addition, we must treat the smaller person (despite willingness or personal relationship) as a valued Customer who deserves the use of a full seat. Most importantly, we have to consider the safety aspect of the family member whose movement (especially in the event of an emergency) could be compromised if encroached on by a large seatmate.
Does that mean that they can't guarantee that my child will sit next to me??? My 5 year old? Really? I'm sorry, but that is just unacceptable. And I should *not* have to buy an extra seat if I'm sitting next to my child who only takes up half a seat. Seriously.