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[personal profile] hellziggy
I'm so sick of CVS/Caremark!

I complained about being forced to use a CVS pharmacy instead of the Walgreen's we'd been using for 10 years last fall when we got the notification about the change in our insurance. I found out that one of the two brands of generic Ritalin that CVS carries does work, just not quite as well as Walgreen's generic. I also found out that CVS has one brand of generic that sucks donkey balls. And I found out that when I dropped off my prescription I could tell them which one I needed them to use.

How it normally works:
1) Rx Plan: "You have to do 90 day refills on maintenance meds *and* you have to use CVS Pharmacy.
2) Explain new pain in the ass plan to Awesome Doctor. She writes all our Rx for 90 days
3) Find a CVS Pharmacy even though we've been very happy w/our local Walgreens for the last 10+ years.
4) Drop off Ritalin Rx at new pharmacy. They say "90 days? No problem."
5) Pick up Ritalin...
6) Pharmacy: "The Rx Plan won't cover 90 days, only 30. Probably because it's schedule 2"
7) Call Rx Plan for options.
8) Rx Plan: "No, you're covered for 90 day pickup at the store. Doesn't matter if it's Sched 2. I did a test script and it worked.
9) Me: Pull out freaking hair! Then call Awesome Doctor for new 90 day script because the last one ended up only being used for 30.

And of course, that was how it worked today. They entered it in the computer while I waited, it said only 30 days, they called the Rx Plan who said "Yup, only 30 days on that one."

I took the script back until I can figure out what to do. Then I called the customer service line. This time I *hope* I got the only smart person they have answering phones there because I LOVED her answer.
1) I can only get 30 days at a time of Ritalin because it's Schedule 2.
but...
2) It's not considered a "Maintenance Medication" even though I take it every single day!
this rocks because
3) If it's not a Maintenance Med I can get it filled at ANY damn pharmacy I want and I'm not restricted to only being allowed to fill 2 times at pharmacies that aren't CVS!

I can go back to our Walgreen's for my Ritalin again! This makes me so happy! Not just because their version works better either. We never wanted to switch pharmacies. That decision was forced on us. If this chick was right and I'm not restricted in where I can go I can now go to the place *I* choose. That would be the pharmacy that has given us 10 years of problem-free service and is convenient. \0/

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September 2010

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